Effective Date: 21 October 2026
Last Updated: 21 October 2026
Welcome to iShortlet.
These Terms and Conditions (“Terms”) govern your access to and use of the iShortlet website, mobile applications (where available), booking services, and related platforms operated by ISHORTLET TECHNOLOGIES LIMITED (“iShortlet,” “we,” “our,” or “us”).
iShortlet provides a digital platform through which users can discover, compare, list, and book short-term accommodation, including serviced apartments, holiday homes, and other eligible properties.
By accessing our website, creating an account, listing a property, or making a booking through iShortlet, you agree to be bound by these Terms and our applicable policies. If you do not agree with these Terms, you must discontinue your use of the platform.
Please read these Terms carefully before using our services.
For the purposes of these Terms:
“Platform” means the iShortlet website, mobile applications, digital interfaces, and associated services.
“iShortlet” means ISHORTLET TECHNOLOGIES LIMITED, the company operating the platform.
“User” means any individual or entity accessing or using the platform, including guests and hosts.
“Guest” means a user who searches for, requests, or books accommodation through the platform.
“Host” means an individual, property owner, property manager, or authorized representative who lists or offers accommodation through iShortlet.
“Property” means any apartment, serviced accommodation, holiday home, or other eligible short-term rental listed on the platform.
“Booking” means a confirmed reservation for accommodation made through the platform.
“Booking Fees” means the amounts payable in connection with a reservation, including accommodation charges, applicable service fees, cleaning fees, taxes, and other charges disclosed before confirmation.
“Security Deposit” means a refundable or partially refundable amount required by a host or, where applicable, through an authorized booking arrangement to cover specified risks such as property damage or missing items.
“Services” means the digital listing, discovery, reservation, payment facilitation, customer support, and other services made available through iShortlet.
2.1. iShortlet operates a platform designed to connect guests seeking temporary accommodation with hosts offering properties for short-term stays.
2.2. Unless a property is expressly owned, operated, or directly managed by iShortlet, iShortlet does not itself provide the accommodation. The accommodation is provided by the relevant host.
2.3. iShortlet may facilitate communication, booking requests, reservation confirmations, payments through authorized payment arrangements, customer support, and dispute resolution.
2.4. A booking creates accommodation-related obligations between the guest and the relevant host, subject to these Terms and the applicable booking conditions. iShortlet’s obligations are limited to the services it undertakes to provide.
2.5. iShortlet does not guarantee that every property listed will meet every user’s personal expectations. However, we may review listings, request supporting documents, investigate complaints, suspend listings, or take other reasonable steps to maintain platform quality and safety.
2.6. Nothing in these Terms excludes any responsibility or liability that cannot lawfully be excluded under applicable law.
3.1. You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or make a booking.
3.2. You agree to provide accurate, complete, and current information when registering, booking accommodation, or listing a property.
3.3. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, except where applicable law provides otherwise.
3.4. You must notify iShortlet promptly if you suspect unauthorized access to your account.
3.5. You must not create an account using false information, impersonate another person, misrepresent your identity, or operate multiple accounts to evade platform restrictions.
3.6. iShortlet may request reasonable identity or verification information where necessary to prevent fraud, protect users, comply with legal obligations, or administer the platform.
3.7. We may restrict, suspend, or terminate accounts that violate these Terms, subject to applicable law and any relevant notice or review requirements.
4.1. Hosts are responsible for ensuring that their listings accurately describe their properties and services.
4.2. Listings should contain, where applicable:
4.3. Hosts must not publish misleading photographs, false amenities, inaccurate locations, fictitious availability, discriminatory restrictions prohibited by law, or deceptive pricing information.
4.4. Photographs, descriptions, ratings, and other listing content are intended to assist users in making informed decisions. Images may not represent every detail of the property, and guests should review the listing and relevant conditions before booking.
4.5. iShortlet may remove, correct, suspend, or request verification of any listing that appears inaccurate, fraudulent, unlawful, unsafe, or inconsistent with our standards.
4.6. iShortlet does not guarantee that all listing information has been independently inspected or verified unless the platform expressly identifies a specific verification status.
5.1. Guests may search for properties, review listing details, select dates, and submit booking requests or reservations using the available platform features.
5.2. A booking is considered confirmed only when the platform or an authorized iShortlet representative issues a confirmation through an approved communication channel, subject to the applicable payment requirements.
5.3. A submitted request, pending reservation, or payment initiation does not automatically constitute a confirmed booking.
5.4. Guests must carefully check the property, dates, number of occupants, pricing, house rules, and other booking details before completing a reservation.
5.5. Hosts must honour confirmed bookings unless cancellation or modification is permitted under these Terms, the applicable booking policy, or applicable law.
5.6. If a property becomes unavailable, a listing contains a material error, or a booking cannot reasonably be fulfilled, iShortlet may assist with cancellation, a refund where applicable, or alternative accommodation subject to availability and the guest’s agreement where required.
5.7. iShortlet cannot guarantee that alternative accommodation will always be available.
6.1. The applicable price and all mandatory charges known at the time of booking will be disclosed before the guest confirms the reservation.
6.2. Depending on the property and booking arrangement, charges may include:
6.3. Guests must pay the amounts due through the payment methods and procedures authorized for the relevant booking.
6.4. iShortlet may use licensed or otherwise appropriately authorized third-party payment providers to process transactions. Payment processing is subject to the applicable provider’s terms and requirements.
6.5. A payment will be treated as received when the relevant authorized payment system or responsible recipient confirms receipt, subject to reconciliation and any applicable payment rules.
6.6. iShortlet will not be responsible for losses arising solely from a user’s voluntary transfer to an unauthorized personal account or an independently arranged transaction outside approved booking procedures, except to the extent such loss results from iShortlet’s own breach, negligence, or other liability under applicable law.
6.7. Guests should not make additional payments requested through suspicious links, unofficial accounts, or unverified third parties. Any request for an additional charge should be verified through the official booking channel.
6.8. Where prices are displayed in a currency different from the currency used by the payment provider, exchange rates and conversion fees may apply.
6.9. iShortlet may correct obvious pricing errors before confirmation. If an error is discovered after confirmation, we will take reasonable steps to notify the affected guest and resolve the issue in accordance with applicable law. We will not impose an undisclosed additional charge without an appropriate legal or contractual basis.
7.1. Each booking may be subject to a specific cancellation policy displayed on the property listing or at checkout.
7.2. Before completing a booking, guests should review the cancellation deadline, any applicable cancellation charges, refund eligibility, and other conditions.
7.3. A guest wishing to cancel or modify a booking should submit the request through the available booking system or an authorized iShortlet support channel.
7.4. Refund eligibility will depend on the applicable cancellation policy, the circumstances of the cancellation, the status of the booking, and applicable law.
7.5. Where a guest cancels a booking, any refund will be calculated according to the applicable policy. A refund may be reduced by properly disclosed and lawful non-refundable charges or cancellation fees.
7.6. Where a host cancels a confirmed booking or is unable to provide the agreed accommodation, iShortlet will assist in determining the appropriate resolution. Depending on the circumstances, this may include a refund of amounts paid for accommodation that was not provided, alternative accommodation offered with the guest’s agreement, or another remedy required by law.
7.7. If a property is materially different from its confirmed description, unavailable on arrival, or affected by a serious issue that prevents the agreed stay, the guest should notify iShortlet promptly and provide reasonable supporting evidence.
7.8. Refunds approved through iShortlet will generally be returned through the original payment method where practicable. Processing times may depend on the payment provider and receiving financial institution.
7.9. iShortlet will not intentionally withhold a refund that is legally due. Nothing in this section limits a consumer’s statutory rights.
7.10. A cancellation policy cannot override mandatory consumer protections under applicable law.
8.1. A host may require a security deposit only where the requirement and amount have been properly disclosed before booking confirmation.
8.2. The applicable booking terms should explain how the deposit will be collected, held, applied, and refunded.
8.3. A security deposit may be applied only to legitimate, supportable claims permitted by the applicable agreement, such as damage beyond ordinary wear and tear, missing property, or other expressly agreed liabilities.
8.4. Hosts should provide reasonable evidence of a claim, including photographs, an inventory, receipts, repair estimates, or other relevant documentation.
8.5. A host must not automatically retain a deposit merely because a guest has completed a stay.
8.6. Any undisputed balance must be refunded within the period stated in the applicable booking terms or, where no period is specified, within a reasonable time.
8.7. Guests remain responsible for damage, loss, or other costs for which they are legally liable, subject to evidence, the applicable agreement, and applicable law.
8.8. iShortlet may assist in reviewing deposit disputes but does not guarantee reimbursement where a loss is outside its responsibility or control.
Guests agree to:
9.1. Use the property lawfully and only for the agreed accommodation purposes.
9.2. Comply with the property’s disclosed house rules, occupancy limits, visitor policies, check-in procedures, and check-out requirements.
9.3. Treat the property, furniture, appliances, facilities, neighbours, and staff with reasonable care and respect.
9.4. Avoid excessive noise, unlawful gatherings, unauthorized parties, and conduct that creates a significant disturbance or safety risk.
9.5. Refrain from illegal activities, unlawful possession of prohibited substances, violence, harassment, threats, fraud, or damage to property.
9.6. Avoid smoking, keeping pets, hosting additional visitors, or using restricted facilities where prohibited by the disclosed property rules.
9.7. Not sublet, transfer, or commercially rebook the accommodation without the host’s consent.
9.8. Report material maintenance problems, safety concerns, or property damage promptly.
9.9. Vacate the property by the agreed check-out time unless an extension has been approved.
9.10. Ensure that all members of their party comply with these Terms and the applicable house rules.
A serious or repeated violation may result in cancellation, removal from the property through lawful procedures, additional charges where properly justified, account restrictions, or referral to the appropriate authorities where necessary. Any action taken must comply with applicable law and any required process.
Hosts agree to:
10.1. Have the legal right, authority, and any required permissions to advertise and provide the property for short-term accommodation.
10.2. Ensure that properties comply with applicable laws, licensing requirements, building regulations, fire safety standards, and relevant local rules.
10.3. Provide accommodation that is reasonably clean, habitable, safe, and consistent with the confirmed listing and booking agreement.
10.4. Maintain accurate availability, pricing, amenities, property descriptions, and house rules.
10.5. Honour confirmed bookings and avoid accepting overlapping reservations for the same property and dates.
10.6. Disclose material restrictions, ongoing construction, significant maintenance issues, security arrangements, or other facts that could reasonably affect a guest’s decision to book.
10.7. Provide accurate check-in instructions and reasonable assistance during the agreed stay.
10.8. Respect guests’ privacy and avoid unauthorized entry, unlawful surveillance, harassment, discrimination, or misuse of personal information.
10.9. Handle security deposits and damage claims transparently and in accordance with the disclosed terms.
10.10. Respond promptly to serious safety issues and take reasonable steps to address reported problems.
10.11. Maintain any insurance required by law or reasonably necessary for their accommodation business.
10.12. Cooperate with reasonable iShortlet investigations into complaints, fraudulent activity, property damage, or suspected violations of these Terms.
Hosts are responsible for their properties, their legal compliance, and the services they directly provide, subject to applicable law and any obligations expressly undertaken by iShortlet.
11.1. iShortlet may charge hosts a commission, listing fee, subscription fee, service fee, or other agreed platform charge.
11.2. The applicable commission rate, calculation method, payment schedule, and any other commercial terms will be communicated to hosts through the relevant host agreement, onboarding terms, or other authorized written arrangement.
11.3. Unless expressly stated otherwise, the platform commission is calculated according to the agreed commission basis and does not automatically include taxes, payment processing fees, refunds, or other charges.
11.4. Hosts must not misrepresent prices or introduce undisclosed mandatory charges after a booking has been confirmed.
11.5. Where a booking is cancelled, refunded, or adjusted, any commission reversal or adjustment will be handled according to the applicable host agreement and relevant booking policy.
11.6. iShortlet may update its commission structure for future bookings by providing reasonable notice to affected hosts. Changes will not retroactively alter a confirmed booking or existing contractual obligation without an appropriate legal or contractual basis.
Users must not:
12.1. Use iShortlet to commit, facilitate, or conceal illegal activity.
12.2. Publish fraudulent, stolen, misleading, defamatory, or unlawful content.
12.3. Use stolen payment details, engage in payment fraud, or submit fraudulent chargeback claims.
12.4. Manipulate reviews, ratings, search results, booking records, or verification processes.
12.5. Harass, threaten, intimidate, exploit, or discriminate unlawfully against another user.
12.6. Attempt unauthorized access to platform systems, interfere with platform security, or introduce malicious code.
12.7. Scrape, copy, reproduce, or commercially exploit platform content in violation of these Terms or applicable law.
12.8. Circumvent platform fees or booking procedures in breach of an applicable agreement.
12.9. Use another person’s identity, personal information, or account without authorization.
12.10. Misuse personal information obtained through iShortlet for unsolicited marketing, harassment, fraud, or any unlawful purpose.
12.11. Advertise a property without the necessary rights or permissions.
12.12. Engage in any conduct that materially compromises the safety, integrity, or lawful operation of the platform.
iShortlet may investigate suspected violations and take proportionate action, including removing content, suspending listings, restricting accounts, cancelling affected bookings where permitted, or reporting suspected unlawful conduct to appropriate authorities.
13.1. Eligible guests may be permitted to submit reviews and ratings based on genuine booking experiences.
13.2. Reviews must be honest, relevant, and based on personal experience or other information the reviewer can reasonably substantiate.
13.3. Users must not submit fabricated reviews, offer incentives for dishonest ratings, impersonate other reviewers, or threaten another user to influence a review.
13.4. iShortlet may moderate, investigate, hide, or remove reviews that violate these Terms, infringe rights, contain unlawful material, expose sensitive personal information, or appear fraudulent.
13.5. Users retain ownership of content they lawfully own and submit to the platform. By submitting content, they grant iShortlet a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute, and use that content as reasonably necessary to operate, promote, and improve the platform, subject to applicable law and our Privacy Policy.
13.6. Hosts must have the necessary rights or permissions to upload property photographs, logos, descriptions, and other materials.
13.7. iShortlet does not guarantee that every review is independently verified or that every user’s experience will match the views expressed by another user.
14.1. iShortlet may collect and process personal information necessary to operate the platform, create accounts, facilitate bookings, process payments, provide support, prevent fraud, and comply with legal obligations.
14.2. Personal information may include contact details, account information, booking history, verification information, transaction details, and communications, as appropriate to the services used.
14.3. We will handle personal information in accordance with our Privacy Policy and applicable data protection laws, including the Nigeria Data Protection Act 2023 where applicable.
14.4. Personal information may be shared with relevant hosts, guests, payment providers, technology providers, support personnel, or lawful authorities where necessary and legally permitted for the relevant purpose.
14.5. Users must not misuse, unlawfully disclose, or retain another person’s personal information obtained through the platform beyond what is reasonably necessary and legally permitted.
14.6. Users may exercise applicable rights relating to their personal data in accordance with our Privacy Policy and relevant law.
14.7. These Terms should be read together with the iShortlet Privacy Policy, which provides further information about our data practices.
15.1. The platform may contain links to third-party websites, payment services, maps, messaging services, or other external tools.
15.2. Third-party services may be governed by separate terms and privacy policies.
15.3. iShortlet does not control every third-party service and is not responsible for its independent content, availability, security, or conduct, except to the extent responsibility arises under applicable law or from obligations undertaken by iShortlet.
15.4. The presence of a third-party link or service does not automatically constitute an endorsement or guarantee by iShortlet.
16.1. Users should assess whether a property meets their personal needs and take reasonable precautions during their stay.
16.2. Guests should promptly report material discrepancies, safety concerns, suspected fraud, unauthorized entry, or other serious problems through an official iShortlet support channel.
16.3. In an emergency involving immediate danger to life, health, or safety, users should first contact the appropriate local emergency services.
16.4. iShortlet may request relevant documentation, photographs, messages, booking records, or other reasonable evidence when investigating a complaint.
16.5. We will make reasonable efforts to review complaints and communicate an appropriate response. The outcome will depend on the evidence, the applicable booking conditions, the nature of the complaint, and applicable law.
16.6. Users must not knowingly provide false evidence or make fraudulent claims during a complaint investigation.
16.7. Reporting an issue does not automatically guarantee a refund, compensation, or other remedy, but it will be considered in accordance with the applicable terms and legal obligations.
17.1. iShortlet may restrict, suspend, or terminate a user’s access where reasonably necessary to address suspected fraud, serious misconduct, security risks, repeated violations, non-payment, unlawful activity, or other material breaches of these Terms.
17.2. Where reasonably practicable, we will provide notice and an opportunity to address the issue. Immediate restrictions may be necessary where there is a credible risk to users, property, platform security, or legal compliance.
17.3. Suspending an account does not automatically cancel existing bookings or extinguish payment, refund, or other rights and obligations. Any affected booking will be handled in accordance with the applicable terms and law.
17.4. Users may discontinue using the platform and may request account closure through the designated support channel, subject to any outstanding bookings, legal obligations, transaction records, and applicable data retention requirements.
17.5. iShortlet may discontinue or modify platform features for operational, security, legal, or commercial reasons, subject to applicable contractual and legal obligations.
18.1. Unless otherwise stated, iShortlet and its licensors own or control the intellectual property rights in the platform’s software, branding, logos, design elements, text, graphics, and other proprietary materials.
18.2. Users may access and use the platform for its intended lawful purpose but must not copy, reproduce, modify, distribute, reverse-engineer, commercially exploit, or create derivative works from protected platform materials without authorization, except where permitted by law.
18.3. No ownership rights in iShortlet’s intellectual property are transferred to users through access to the platform.
18.4. The names, logos, photographs, and materials of hosts and third parties remain subject to the rights of their respective owners.
19.1. iShortlet will use reasonable care in operating its platform and providing the services it undertakes to deliver.
19.2. To the extent permitted by applicable law, iShortlet does not guarantee uninterrupted, error-free, or continuously available platform access. Temporary interruptions may occur because of maintenance, technical faults, network failures, cybersecurity incidents, or circumstances outside our reasonable control.
19.3. Unless expressly stated otherwise, iShortlet does not own, operate, or control accommodation supplied independently by hosts and cannot guarantee every host’s conduct, property condition, or performance.
19.4. iShortlet is not responsible for losses arising solely from a host’s or guest’s independent conduct, inaccurate third-party information, or events outside our reasonable control, except where applicable law imposes responsibility on iShortlet or where the loss results from our own breach or other legally actionable conduct.
19.5. To the maximum extent permitted by law, iShortlet will not be liable for indirect or consequential losses that are not reasonably foreseeable or legally recoverable.
19.6. Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where liability cannot lawfully be excluded, death or personal injury caused by negligence where applicable law prohibits exclusion, or any other liability that cannot legally be limited.
19.7. Nothing in these Terms removes statutory consumer rights or any remedy available to a user under applicable law.
19.8. Where a limitation or exclusion is found unenforceable, it will apply only to the extent lawfully permitted, and the remainder of this section will continue to operate where possible.
20.1. To the extent permitted by law, a user may be responsible for reasonable, documented losses, claims, damages, and costs incurred by iShortlet arising directly from that user’s unlawful conduct, fraud, material breach of these Terms, or infringement of another person’s rights.
20.2. This provision does not apply to the extent that the relevant loss results from iShortlet’s own breach, negligence, misconduct, or other responsibility under applicable law.
20.3. Any indemnity claim must be supported by an appropriate factual and legal basis. Nothing in this section creates liability that applicable law prohibits.
21.1. Neither iShortlet nor a host will be responsible for a failure to perform an affected obligation to the extent caused by an event genuinely outside reasonable control, such as a natural disaster, flood, fire, epidemic, government restriction, civil disturbance, major infrastructure failure, or other comparable event.
21.2. The affected party should notify the other relevant parties as soon as reasonably practicable and take reasonable steps to reduce the impact.
21.3. This section does not automatically eliminate a guest’s entitlement to a refund or other remedy where required by applicable law or the relevant booking agreement.
21.4. Where a stay cannot safely or lawfully proceed, iShortlet may assist the parties in arranging cancellation, rescheduling, or another reasonable solution.
22.1. If a dispute arises concerning the platform, a booking, a payment, a cancellation, or a property stay, users are encouraged to contact iShortlet through its official support channel first.
22.2. The parties should make reasonable efforts to resolve the dispute through good-faith discussions and the exchange of relevant information.
22.3. Where an informal resolution is unsuccessful, the parties may pursue any applicable mediation, arbitration, regulatory complaint, or court process available under Nigerian law.
22.4. Nothing in this section prevents a user from approaching a competent court, regulator, or other lawful dispute-resolution body where the user is entitled to do so.
22.5. Nothing in these Terms requires a consumer to waive a mandatory statutory right or submit to a dispute-resolution procedure that is unlawful or unenforceable.
23.1. These Terms are governed by the laws of the Federal Republic of Nigeria, subject to applicable conflict-of-law principles and mandatory legal protections.
23.2. Subject to applicable law and any valid dispute-resolution agreement, disputes arising from these Terms may be brought before a court of competent jurisdiction in Nigeria.
23.3. Where mandatory consumer protection or other applicable law provides a different right, forum, or remedy, that law will prevail to the extent required.
24.1. iShortlet may update these Terms from time to time to reflect changes in our services, business operations, technology, security requirements, or legal obligations.
24.2. The latest version will be published on the platform with its effective or last-updated date.
24.3. Where a change materially affects users’ rights or obligations, iShortlet will provide reasonable notice through an appropriate channel where required by law or reasonably practicable.
24.4. Changes will apply prospectively unless a different application is lawfully required or agreed.
24.5. A change to these Terms will not automatically rewrite an existing confirmed booking or other binding agreement.
24.6. Continued use of the platform after updated Terms become effective may constitute acceptance where permitted by law. Where affirmative consent is legally required, iShortlet will seek that consent.
25.1. Entire agreement: These Terms, together with the applicable booking conditions, host agreements, Privacy Policy, and other expressly incorporated policies, govern the relevant use of the platform.
25.2. Severability: If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect to the extent possible.
25.3. No waiver: Failure to enforce a provision immediately does not constitute a waiver of the right to enforce it later.
25.4. Assignment: Users may not transfer their rights or obligations under these Terms without any consent required by law or contract. iShortlet may transfer its rights or obligations as part of a lawful business restructuring or transfer, subject to applicable law.
25.5. No partnership: Use of the platform does not automatically create a partnership, employment relationship, joint venture, or agency relationship between iShortlet and a host or guest, except to the extent an expressly agreed arrangement or applicable law provides otherwise.
25.6. Electronic communications: Users agree that booking confirmations, notices, receipts, and other communications may be provided electronically where legally permitted.
25.7. Language: These Terms are written in English. Where a translation is provided, the applicable legal interpretation will be determined in accordance with applicable law and any valid language provision.
25.8. Survival: Provisions that by their nature should continue after account closure or completion of a booking, including accrued payment obligations, intellectual property, applicable liability provisions, and dispute-resolution terms, will survive to the extent necessary and lawful.
For questions, complaints, booking assistance, or clarification concerning these Terms, please contact iShortlet through the official contact details published on our website.
Company: ISHORTLET TECHNOLOGIES LIMITED
Website: https://ishortlet.ng
Company Registration Number: RC 9891129
Official Support Email: info@ishortlet.ng
Telephone/WhatsApp: +234 707 942 6623
We aim to provide a transparent, reliable, and convenient shortlet booking experience for guests and hosts.
Thank you for choosing iShortlet.
ISHORTLET TECHNOLOGIES LIMITED — Making shortlet discovery and booking easier, safer, and more seamless.