Effective Date: 28 September 2026
Last Updated: 28 September 2026
Welcome to iShortlet.ng, operated by ISHORTLET TECHNOLOGIES LIMITED (“iShortlet”, “we”, “us”, or “our”). iShortlet.ng is an online accommodation marketplace that enables users to discover, compare, list, and book short-let apartments, serviced apartments, hotels, guest houses, vacation homes, lodges, and other accommodation properties.
We respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, services, and related platforms. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use iShortlet.ng.
By accessing or using iShortlet.ng, you acknowledge that you have read and understood this Privacy Policy.
When you use iShortlet.ng, we may collect personal information that you voluntarily provide to us. This may occur when you create an account, make a booking, submit a property listing, contact us, communicate with another user, submit a review, or otherwise interact with our services.
The information we collect may include your name, email address, telephone number, residential or business address, account information, booking details, guest information, property information, payment-related information, communications with our customer support team, reviews, ratings, photographs, and other information that you choose to provide.
If you are a property owner, host, property manager, or accommodation provider, we may also collect information relating to your property, including the property address, photographs, descriptions, amenities, pricing, availability, ownership or management information, business information, payment details, and information required to verify your authority to list or manage the property.
We may also collect certain information automatically when you visit or use iShortlet.ng. This may include your IP address, browser type, device information, operating system, pages visited, time and date of visits, referring websites, general location information, search activity, clicks, interactions with our website, and other technical information.
We may receive information about you from third parties, including payment processors, property owners or managers, booking partners, identity verification providers, analytics providers, social media platforms where you choose to connect an account, advertising partners, and other service providers that assist us in operating iShortlet.ng.
We use the information we collect to operate, maintain, and improve iShortlet.ng and to provide the services requested by our users. This includes creating and managing accounts, processing bookings and reservations, facilitating communication between guests and accommodation providers, processing payments, displaying property listings, managing availability, providing customer support, handling cancellations and refunds, and allowing users to submit reviews and ratings.
We may also use information to improve the functionality and performance of our website, understand how users interact with our platform, develop new features, personalize the user experience, analyze website traffic, identify technical problems, and improve our search and property discovery services.
Information may also be used for security and fraud-prevention purposes. This includes verifying users and properties, detecting suspicious or fraudulent activity, protecting our platform and users, investigating unauthorized transactions, enforcing our Terms of Service, resolving disputes, and complying with applicable legal obligations.
Where permitted by applicable law, we may use your contact information to send service-related notifications, booking updates, promotional communications, special offers, news, and other information relating to iShortlet. You may opt out of marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
iShortlet does not sell your personal information as a standalone product. However, we may share personal information where reasonably necessary to provide our services, operate our business, protect our users, or comply with applicable law.
When you make an inquiry or booking, relevant information may be shared with the applicable property owner, host, property manager, or accommodation provider so that your request or reservation can be processed.
We may also share information with trusted service providers that assist us with website hosting, cloud storage, payment processing, email delivery, SMS services, analytics, customer support, security, fraud prevention, website maintenance, and other services required to operate iShortlet.ng. These service providers are expected to process information only as necessary to provide their services.
We may disclose personal information where we reasonably believe that doing so is necessary to comply with applicable law, respond to lawful requests from government or regulatory authorities, protect our legal rights, investigate fraud or unlawful activity, protect the safety of our users or others, or enforce our agreements and policies.
If iShortlet becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Property owners, hosts, and property managers understand that information submitted for publication on iShortlet.ng may be publicly accessible. Property listing information may include the property name, location, description, photographs, amenities, pricing, availability, reviews, ratings, and other information included in the listing.
Property providers should not submit passwords, financial information, sensitive personal information, or other confidential information as part of a public property listing.
Users may submit reviews, ratings, photographs, comments, property descriptions, and other content to iShortlet.ng. Depending on the nature of the content, information submitted by users may be displayed publicly on the platform.
Users are responsible for ensuring that they have the necessary rights and permissions to submit any content or personal information belonging to another person. iShortlet may remove or restrict content that violates our Terms of Service, applicable law, or our platform policies.
iShortlet.ng may use cookies and similar technologies to provide and improve our services. Cookies may allow us to keep users logged in, remember preferences, maintain booking sessions, understand website traffic, improve functionality, analyze user interactions, support security, and provide relevant content or marketing where permitted.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of iShortlet.ng.
We may use analytics technologies and third-party analytics services to understand how visitors interact with iShortlet.ng. This information may include pages visited, time spent on pages, device and browser information, approximate location, traffic sources, and interactions with website features.
Analytics information helps us understand website performance, identify areas for improvement, and develop better products and services.
Where payments are made through iShortlet.ng, transactions may be processed by third-party payment service providers. We may receive transaction-related information such as the payment status, transaction reference, amount paid, currency, payment date, and booking associated with the transaction.
Where payment processing is handled by a third-party payment provider, iShortlet may not directly store complete payment card information. Payment providers process payment information according to their own terms and privacy policies.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, password protection, secure connections, encryption where appropriate, security monitoring, restricted access to personal information, and periodic security reviews.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and should notify us promptly if they believe their account has been accessed without authorization.
We retain personal information for as long as reasonably necessary to provide our services, maintain user accounts, process bookings, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal, tax, accounting, or regulatory obligations, and enforce our agreements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
Depending on applicable law, you may have rights concerning the personal information we hold about you. These rights may include requesting access to your personal information, requesting correction of inaccurate information, requesting deletion of certain information, objecting to or restricting certain processing activities, withdrawing consent where processing is based on consent, requesting information about how your information is processed, and opting out of certain marketing communications.
Some rights may be subject to legal limitations or exceptions.
If you wish to exercise a privacy right, you may contact us using the contact information provided in this Privacy Policy.
iShortlet operates in Nigeria and seeks to handle personal information in accordance with applicable Nigerian privacy and data protection laws, including the Nigeria Data Protection Act (NDPA) and applicable regulations, guidance, and requirements issued by the relevant Nigerian data protection authorities.
Where applicable, iShortlet will implement appropriate measures relating to the collection, use, storage, disclosure, security, retention, and protection of personal data.
Some of the service providers we use may process or store information outside Nigeria. Where personal information is transferred outside Nigeria, we will take reasonable steps to ensure that such transfers and the subsequent processing of the information are carried out in accordance with applicable data protection laws.
iShortlet.ng is not intended to be used independently by children where applicable law requires parental or guardian involvement. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
iShortlet.ng may contain links to third-party websites, applications, payment providers, social media platforms, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party services.
We encourage you to review the privacy policies and terms of any third-party service before providing personal information to that service.
When you provide your telephone number or email address, you may receive communications that are necessary for us to provide our services. These may include account verification messages, booking confirmations, booking updates, payment notifications, cancellation notices, customer support communications, and security notifications.
Marketing communications may be managed separately and, where required, will be subject to your consent and applicable legal requirements.
If you create an account with iShortlet, you are responsible for maintaining the confidentiality of your login credentials. You should notify us immediately if you believe that someone has accessed your account without authorization, your password has been compromised, or suspicious activity has occurred on your account.
We may suspend or restrict an account where we reasonably believe that it has been compromised or is being used fraudulently, unlawfully, or in violation of our policies.
Property owners, hosts, managers, and other accommodation providers using iShortlet are responsible for ensuring that information submitted to the platform is accurate, that they have the necessary legal authority or permission to list the property, and that they do not submit or misuse personal information belonging to another person without appropriate authorization.
Where a property provider receives guest information through iShortlet, that provider may have independent responsibilities under applicable privacy and data protection laws.
We may update this Privacy Policy from time to time to reflect changes to our services, applicable laws, technology, business practices, or privacy practices.
Where significant changes are made, we may provide appropriate notice through iShortlet.ng or through another communication channel where appropriate.
The “Last Updated” date shown at the beginning of this Privacy Policy indicates when the policy was most recently revised.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, you may contact us using the details below.
ISHORTLET TECHNOLOGIES LIMITED
Website: iShortlet.ng
Email: info@ishortlet.ng
Phone: 09020755147
Registered Address:
Nigeria
When submitting a privacy-related request, please provide sufficient information for us to identify your account or understand the nature of your request.
By accessing or using iShortlet.ng, you acknowledge that you have read and understood this Privacy Policy and understand how iShortlet may collect, use, store, and disclose personal information as described in this Privacy Policy, subject to your rights under applicable law.
ISHORTLET TECHNOLOGIES LIMITED
iShortlet.ng